This Redmine Customer Support portal is for raising issues, and tracking their progress. Depending on the nature of your work with OBS, your organisation may have one single support project, or there may be several sub-projects as well, to address different topics. Please be careful when logging issues, that they are logged against the correct project/sub-project. This will ensure that the time spent resolving issues can be tracked correctly.
Each parent Support project contains a SUMMARY/README ticket, which provides instructions on how to raise tickets in order to ensure that time tracking works correctly, and also is the place where your organisation can review how many hours have been spent addressing all support issues.
If you have any problems with using the OBS Redmine Support portal, please contact our portal administrator at 4402352969